Getlo is an online marketplace: we're not a retailer, so we don’t sell our own products (just our sellers') which means the returns process will vary depending on the seller you order from.
You can view each individual seller’s return policy from their storefront. If you’re on the product page of the item you wish to buy, simply click the seller’s name above the price (if there are multiple sellers, scroll down to the 'Compare Sellers' table and select the seller you’d like to purchase from).
This will bring up a pop-up where you can click on the ‘Returns & Terms’ tab and view their individual return policy.
If you have any questions about the seller’s return policy, please contact the seller directly.
Please note: You have rights regarding returns as detailed in Clause 9 of our Customer Terms.
Our mission is to be Earth’s most customer-centric company. Getlo is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking.
You can join the auspicious world of shopping, and enjoy advantageous shopping at getlo.co.uk, which has millions of products and thousands of stores.