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Return Policy


Our Return Policy

Getlo is an online marketplace: we're not a retailer, so we don’t sell our own products (just our sellers') which means the returns process will vary depending on the seller you order from.

You can view each individual seller’s return policy from their storefront. If you’re on the product page of the item you wish to buy, simply click the seller’s name above the price (if there are multiple sellers, scroll down to the 'Compare Sellers' table and select the seller you’d like to purchase from).

This will bring up a pop-up where you can click on the ‘Returns & Terms’ tab and view their individual return policy. 

If you have any questions about the seller’s return policy, please contact the seller directly. 

Please note: You have rights regarding returns as detailed in Clause 9 of our Customer Terms.